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Wrekenton Medical Group, Wrekenton Health Centre, Springwell Road, Wrekenton, Gateshead, NE9 7ADTel: 0191 487 6129
If you have a relative who has been admitted to the Queen Elizabeth Hospital, Gateshead and you would like to send them a message, letter or photograph, please send it by email to: firstname.lastname@example.org
Please can letters, messages or photographs be a maximum of one A4 side of paper per day. The Patient Experience Team will try their best to ensure that all patients receive their messages Monday-Friday.
If you do not have access to email and would still like to send your loved one a short message, please telephone 0191 445 6047 or 0191 445 6129 between 10am and 12pm, Monday to Friday.
To make sure we get to the right person we also need you to include:
Advance notification of surgery closures - click here for dates
Due to the COVID-19 pandemic, we are restricting the number of patients entering the building to reduce transmission risk to other patients and our staff.
The safest and most preferred way to order your medication is electronically,
ANY OTHER QUERIES PLEASE CALL THE SURGERY
Thank you for your co-operation at this time.
PAPER REPEAT PRESCRIPTION REQUESTS SHOULD BE PLACED IN THE BOX PROVIDED BY THE REAR ENTRANCE TO THE BUILDING. PLEASE DO NOT COME TO RECEPTION TO ORDER OR ENQUIRE ABOUT ANY PRESCRIPTIONS.
You must allow a minimum of 2 full working days (48 hours) for repeat requests to be processed - Please note that if a medication is not on REPEAT this may take longer
Your chosen pharmacy will need additional time to process your prescription and have your items ready for collection. Please bear this in mind.
Order your repeat medication (if it is due) by one of the following methods
We’re making these changes for several reasons,
If you have any questions, or need help with Patient Access, please speak with a member of staff who will be happy to help.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Please allow two full working days between requesting and collecting your prescription. Please not that if a medication is not on REPEAT this may take longer
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
What you should consider is that If you have to pay for 4 or more prescription items in three months, or more than 14 items in a year, you may find it cheaper to buy a Prepayment certificate.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
IMPORTANT: Please note if items are NOT on repeat then it is likely to take longer than 48 hours to process.
Queries - prescription queries will only be dealt with between 10:00am and 4:00pm
The links below will show you instructional videos on how to order your repeat medication online, or on the app on your smartphone.
Ordering from a web browser
Ordering using the app - Android users
Ordering using the app - IPhone users