Holly joined the admin team as an apprentice in December 2024. I am responsible for answering the telephones, reviewing eConsults, emails, sending tasks (and much more)

Introduction I am responsible for essential tasks like sending referrals and clinical letters, updating medical records, sending appointment reminders and other patient communications.  I manage all safeguarding information at the practice.

Introduction I joined the team as a receptionist in November 2023. My role involves booking and managing patient appointments working alongside legal legislation within a GP practice. I aim to create a calm and supportive environment to help patients. Before coming to Wrekenton, I worked at the QEH A&E Department and Fell Cottage Surgery GP … Continued

Introduction I am responsible for answering the telephones, reviewing eConsults, emails, sending tasks (and much more) but I also manage social request reports eg PIP forms.

Introduction I look after the set up of online patient access, safeguarding, appliance prescriptions and general prescriptions, maintaining patient records including scanning documents to records, telephone queries and appointment booking and many other admin office duties

Introduction I joined the practice as a Reception apprentice in September 2023. My role is welcoming patients, dealing with queries and making patients feel cared for when they enter the building.

Introduction As part of the main reception team, I have many duties and responsibilities from answering the phone and booking appointments to processing prescriptions and scanning documents. I also process the medical record requests for the practice from patients and solicitors. I have a qualification in LGBTQIA+ inclusion in the workplace. For me, the patient … Continued

Introduction Usually, I’ll be one of the first people you speak to when you call or visit the practice. As reception team members, we work to get patients the help they need as quickly as possible. We might ask about your issue so they can get you to the best person. I joined the practice … Continued