Introduction As part of the main reception team, I have many duties and responsibilities from answering the phone and booking appointments to processing prescriptions and scanning documents. I also process the medical record requests for the practice from patients and solicitors. I have a qualification in LGBTQIA+ inclusion in the workplace. For me, the patient … Continued

Introduction Usually, I’ll be one of the first people you speak to when you call or visit the practice. As reception team members, we work to get patients the help they need as quickly as possible. We might ask about your issue so they can get you to the best person. I joined the practice … Continued

Introduction I interact with patients both face-to-face and over the phone, I book appointments, request prescriptions, and deal with questions and queries. I also do general admin work, deal with emails and relay information from clinicians to patients. I did an apprenticeship at Thomas Cook from 2000 to 2002, then I worked for Virgin Media … Continued